CSU Learn and EHS

1.  Use Google Chrome or Firefox browser.
Internet Explorer is no longer supported and won’t work. Safari and Edge will work but change browsers if you experience issues, as CSU Learn is not optimized for Safari or Edge.

2.  Disable Pop-up or Ad Blockers.
Pop-up or Ad blockers can result in the course not launching properly which will cause CSU Learn to not recognize that you've completed a training.

3.  Be sure to keep the progress tracking window open while you complete the training.
When you launch a training in CSU Learn, two windows will open: a window with the actual training and a progress tracking window. You MUST keep the progress tracking window open during the entire time you're taking the learning activity or the system will not record that you've completed it.

Open the link to the pdf to view the troubleshooting guide. The table of contents has links to the desired page for each question in the document.

CSU Learn Users:  Frequently Asked Questions and Troubleshooting Guide

The Guide answers questions like those listed below:

• I can’t log in. What do I do?
• I finished the course. Why am I still getting notifications to complete it?
• Can I use a mobile device to take the training?

Additional frequently asked questions can be found in the IT Knowledge Base that answers question like these:

• I am retired, on leave or have separated from the university, why am I getting an e-mail to take training?
• Why do I need to register for the training and also click Start to launch the course?

General CSU Learn FAQ  (Information Technology Knowledge Base)

Below is the table of contents of the FAQ and Troubleshooting Guide for CSU Learn users.

Table of Contents

1. Introductory Note
2. Curriculum Structure for Assigned Training
3. How do I log in to the CSU Learn SFSU Home Page?
4. Why have I been assigned this training?
5. I got to the quiz and I'm stuck. What do I do?
6. I can't register for the quiz. What do I do?
7. I can't log in. What do I do?
8. I can't find the START button. Where is it?
9. How do I find the curriculum to check my progress with the learning activities?
10. I finished the course. Why am I still getting notifications to complete the curriculum?
11. I am stuck in the middle of an activity. My screen is frozen, or my window is locked up and I can't move forward or backward. What can I do?
12. How do I enlarge the text in the training presentation? (Google Chrome Only)
13. Can I use my Mobile Devices to do the training?
14. How do I print out a diploma when I complete the curriculum?
15. How do I report broken links and other CSU Learn LMS problems?
16. Why does keyboard navigation not work if the accessibility page says you can use it to navigate?
17. How do I get credit for full completion for a curriculum?
18. Why did the Learning Activity Progress Detail window not appear after I finished the activity?
19. I exited the training presentation but I don't see a window with instructions. How do I close the activity window so I can save my progress?

Tutorial – How to navigate through EH&S Curricula in CSU Learn (1:42)

Tutorial – How to find and access an EH&S curriculum (1:02)

Tutorial – How to access your assigned learning report in CSU Learn (0:56)

Tutorial – How to check your progress in an EH&S curriculum  (0.53)

Tutorial – Supervisors: How to check training status of your direct reports (0:35)

Tutorial – How to open a quiz if the start button is not visible (0:49)

Tutorial – How to exit a presentation to save your progress and get credit (0.32)